Frequently Asked Questions (FAQ)

1. Do you offer free delivery?

Yes, all orders within the United Kingdom include free shipping.

2. How long will my order take to arrive?

Orders are processed within 1 business day. Delivery typically takes 2–4 business days depending on your location in the UK.

3. How can I track my order?

Once your order has been dispatched, we will provide you with a tracking number the next business day so you can follow your shipment online.

4. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days of delivery. Refunds are processed within 12 business days after approval.

5. What payment methods do you accept?

Payments are securely processed through Shopify’s checkout system. We accept major credit and debit cards, PayPal, and other secure payment methods displayed at checkout.

6. How can I contact customer service?

All inquiries must be submitted via our Contact Us Form on the website. We aim to reply within 24–48 business hours during weekdays.